Refund & Cancellation Policy

1. Purchase of WhatsApp AI Chat Minutes

ARKOL AI Legal Advisor operates on a prepaid WhatsApp AI Chat minutes model. You purchase a block of minutes in advance. These minutes do not expire on their own — once you send START on WhatsApp from your verified number, the minutes run down continuously as a single session (see our Pricing page).

2. Cancellation Policy

Because WhatsApp AI Chat minutes are a prepaid digital service that can be used immediately after purchase, orders generally cannot be cancelled once payment has been successfully completed and minutes have been credited to your account. If you believe your purchase was made in error, please contact us as soon as possible at support@arkolai.com or +91 8649001800 — we will review the request on a case-by-case basis.

3. Unused Minutes

WhatsApp AI Chat minutes that have not yet been used (i.e. you have not sent START) remain in your account and do not expire on their own. Once a session has been started with START, that session's minutes are non-refundable, as described below.

4. Used or Partially Used Minutes

Amounts corresponding to WhatsApp AI Chat minutes that have already been used (i.e. a session has been started with START) are non-refundable. Refund requests relating to a partially used plan will be assessed based on the remaining unused balance, at our discretion and subject to this Policy.

5. Failed Payments

If a payment fails but an amount is deducted from your bank account, card, or UPI, this is typically reversed automatically by your bank or payment provider within their standard processing timelines. If the amount is not reversed within a reasonable time, please contact us with your payment reference so we can help you follow up with the payment gateway. A failed or unverified payment never adds minutes to your account or creates a paid plan.

6. Duplicate Payments

If you are charged more than once for the same order due to a technical error, please contact us with proof of both transactions (such as a bank statement or payment confirmation). Once verified, the duplicate amount will be refunded to your original payment method within a reasonable time, subject to the payment gateway's processing timelines.

7. Technical Service Failure

If WhatsApp AI Chat minutes were deducted or a payment was completed but the Service was not available or usable due to a technical failure on ARKOL's side (and not due to network issues on your end, WhatsApp/Meta service outages beyond our reasonable control, or misuse), you may request a review. Such cases will be assessed on a case-by-case basis, and where confirmed, we will credit the affected minutes back to your account or issue a refund at our discretion.

8. Refund Requests

To request a refund, please contact us at support@arkolai.com or +91 8649001800 with your registered mobile number, the approximate date and amount of the transaction, and a brief description of the issue. We may request additional information to verify your request.

9. Refund Processing

Approved refunds will be processed to the original payment method used for the transaction. We do not issue refunds in cash or to a different account/payment method than the one used for the original purchase, except where not reasonably possible and mutually agreed.

10. Payment Gateway Processing Time

Once a refund is approved and initiated by us, the time it takes to actually reflect in your account depends on your bank, card network, or payment gateway, and is generally beyond our control. This can typically take several business days. Please allow reasonable time before following up.

11. Contact Information

For any refund, cancellation, or payment-related query, please reach out to us: