Privacy Policy

1. Introduction

This Privacy Policy explains how ARKOL ("ARKOL", "we", "us", "our") collects, uses, discloses, and protects information when you use ARKOL AI Legal Advisor ("the Service"), including our website, WhatsApp-based AI assistant, and any related dashboard or account features. By using the Service, you agree to the practices described in this Policy.

2. Information We Collect

We collect information you provide directly to us, information generated by your use of the Service, and limited technical information about how you access the Service.

2.1 Account Information

When you create an account or purchase WhatsApp AI Chat minutes, we collect your name, mobile number, WhatsApp number (verified via OTP), and (optionally) your email address and Telegram username, so we can identify your account, deliver notifications, and provide customer support.

2.2 Contact Information

If you contact us through our Contact page, email, or phone, we collect the information you provide, such as your name, email address, phone number, and the content of your message.

2.3 WhatsApp Chat Data

When you chat with ARKOL AI on WhatsApp, we process the text of your messages (and any documents you send) in order to generate a relevant response. Depending on how the Service is configured, messages or extracted document summaries may be temporarily retained to maintain context within a matter and active session, improve service quality, and for support/troubleshooting purposes.

2.4 AI Processing

Your questions, uploaded documents, and related context may be processed by third-party AI service providers (including WhatsApp/Meta's messaging infrastructure) in order to generate responses. We select providers that offer reasonable data-handling practices, but we do not control their infrastructure and cannot guarantee outcomes beyond what those providers themselves commit to.

2.5 Uploaded Documents, if applicable

If you choose to upload documents (for example, via WhatsApp, Telegram, or the dashboard) to give ARKOL AI more context about your matter, we store those documents and any text extracted from them in order to make them available during your own future WhatsApp AI Chat sessions. Uploaded documents are associated with your account and are not intentionally shared with other users.

2.6 Payment Information

When you purchase WhatsApp AI Chat minutes, payments are processed by a third-party payment gateway. ARKOL does not store your full card, UPI, or net-banking credentials on our own servers — those details are handled directly by the payment gateway in accordance with its own security standards. We may retain limited transaction metadata (such as order ID, amount, plan purchased, and payment status) for accounting, support, and legal record-keeping purposes.

2.7 Technical and Usage Information

We may automatically collect limited technical information such as IP address, browser/device type, pages visited, and general usage patterns, to help us operate, secure, and improve the Service.

3. How Information Is Used

We use the information described above to:

• Create and manage your account and WhatsApp AI Chat minutes balance;
• Enable ARKOL AI to answer your legal/tax questions with relevant context;
• Process payments and maintain transaction records;
• Send account, service, and transactional notifications (e.g. via WhatsApp/Telegram, where you have provided those details);
• Respond to support requests and contact form submissions;
• Maintain the security, integrity, and reliability of the Service;
• Comply with applicable legal and regulatory obligations.

We do not sell your personal information to third parties.

4. Service Providers

We work with third-party service providers to operate the Service, which may include: cloud hosting providers, AI/LLM processing providers, payment gateways, and messaging providers (such as WhatsApp/Meta and Telegram, where applicable). These providers process information only as needed to perform their function for us and are expected to maintain appropriate safeguards.

5. Data Security

We apply reasonable technical and organizational measures intended to protect your information, appropriate to the sensitivity of legal and tax-related data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

6. Data Retention

We retain account, transaction, and matter-related information for as long as your account is active and for a reasonable period afterward, as needed for legitimate business, accounting, and legal purposes. Uploaded documents and chat-related data may be retained only for as long as reasonably necessary to serve their purpose (for example, to remain available for your own future WhatsApp AI Chat sessions on the same matter), after which they may be deleted or anonymized.

7. User Rights

Subject to applicable law, you may have the right to access, correct, or request deletion of your personal information, and to ask us how your information is used. To exercise these rights, please contact us using the details in Section 10 below.

8. Data Deletion Requests

You may request deletion of your account and associated data at any time by contacting us at support@arkolai.com or +91 8649001800. We will act on verified requests within a reasonable time, subject to any information we are legally required to retain (for example, for tax or accounting purposes).

9. Cookies, if applicable

Our website may use cookies or similar local storage technologies to remember basic preferences (such as light/dark theme) and to help the Service function correctly. We do not currently use cookies for third-party advertising.

10. Children's Privacy

The Service is intended for use by adults capable of entering into a binding agreement under Indian law. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page. Continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

12. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us: